Refund policy

At Pikkoo, we want you to shop with confidence. If you receive a product that isn't right for you, please contact us and we'll help you with the return or refund process.

1. Return Eligibility

You may request a return within [4 days] of receiving your order, provided that:

  • The product is unused and in its original condition.
  • The original packaging, tags, accessories, and invoices are included where applicable.
  • The product has not been damaged, altered, or used improperly.
  • The product is eligible for return under this policy.

2. How to Request a Return

To request a return, contact us at [hello@pikkoo.in] within the applicable return period.

Please provide your order number, a description of the issue, and photos/videos where necessary.

We will review your request and provide return instructions if the product is eligible.

3. Refunds

Once we receive and inspect the returned product, we will notify you whether the refund has been approved.

Approved refunds will generally be processed within [2–4 working days] after approval.

The time taken for the amount to appear in your bank account or payment method may vary depending on your payment provider.

4. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange, subject to product availability.

If the replacement is unavailable, we may provide an applicable refund.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at [hello@pikkoo.in].

Please provide photos or videos showing the issue and the packaging where applicable. We will review the issue and arrange an appropriate resolution.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or customized products
  • Products that cannot be returned for hygiene or safety reasons
  • Products marked as non-returnable on the product page
  • Products damaged or used after delivery due to customer misuse

This does not affect any rights you may have under applicable Indian consumer-protection laws.

7. Return Shipping Costs

For change-of-mind returns: Return shipping costs may be the customer's responsibility.

For damaged, defective, incorrect, or incorrect-item deliveries: Pikkoo will generally cover the applicable return shipping cost or provide an appropriate resolution, subject to verification.

8. Contact Us

For returns, refunds, or exchanges:

Pikkoo
Email: [hello@pikkoo.in]

Please include your order number in your email so we can assist you quickly.